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Nick Logan, owner manager of Nick Logan Pharmacist Advice in
Artarmon NSW was the PSA Pharmacist of the Year in 2009. Australian
Pharmacist spoke to Nick about what winning the award meant to him.
What have you been doing since
you won the award?
Working in my Artarmon pharmacy and
more recently doing consulting work
in the industry. During 2013 I delivered
presentations at five conferences on a
range of clinical and business topics.
Did winning the award have an
impact on your career?
2009 was very big because besides the
PSA Excellence award we also won PGA
Pharmacy of the Year (and I got married
as well). To me it was timely recognition
of the 14 years that generations of staff
had put into fine-tuning the forward
dispensing and professional focus in my
pharmacy. I also assume the recognition
received in 2009 kick started the
profession's appreciation of my opinion.
Where did you go with the travel
grant that came with the award?
I used the travel grant on an API
conference to Paris and Barcelona in
2011, which, while billed as a retail
tour, closely focused on the pharmacy
environment in Ireland, Britain and
Europe. Visiting pharmacies and
listening to the experiences of foreign
experts was very valuable in planning
for the future in Australia.
What did you learn/how did it
broaden your practice skills?
On this trip I first appreciated that
professional services would be
integral to community pharmacies'
commercial health within five years
and that there was no time like the
present to work on developing viable,
structured professional services
that could be incorporated into
daily workflow. It encouraged me to
embrace PPIs (Professional Practice
Incentives) and integrate them into our
daily workflow. We began to identify
valuable interactions, which could one
day become structured, for example:
What areas of pharmacy practice
inspire/interest you today?
This year (2013) I have been working on
a project for Reckitt Benckiser called the
Pain Smart Challenge. The program will
show that embracing the S3 department
and using it effectively and appropriately
provides better health outcomes for
the consumer, loyalty and commercial
benefits for the business and professional
satisfaction for the pharmacists. I would
like to see Australian pharmacy evolve
away from discounting and towards a
primary health destination model. I also
believe there is room for an S2 version
of the same program both of which will
return a level of respect to the profession.
What professional pharmacy goals
do you have for the next two years?
My ultimate goal would be for my
pharmacy to become more profitable,
against all odds and despite EAPD
(expanded and accelerated price
disclosure), by embracing, implementing
and promoting valid, viable
Based on your experiences as an
award winner, what advice would
you give to new pharmacists?
Before 2009 I had never won anything
in my life. I don't think we had an
exceptional year in 2009; the awards
were recognition for the culture we had
developed since I joined Jim Watson
at Artarmon in 1995. We were lucky to
have a succession of high achieving
ideological young pharmacists and
assistants who set the bar high for each
other. They were proud of their work and
driven to be considered 'best practice'.
I was very lucky to be caught up in
this machine and to this day I believe
that the awards were recognition of
consistency and determination by the
entire group. I believe that the future is
bright for our profession because I have
had exceptional interns every year for the
last decade and if they remain ethical,
efficient and sensible they will drive
appreciation and remuneration from the
community for our considerable skills.
Recognition of the
Symbion, proudly supporting the
PSA Excellence awards.
Nominations for the 2014 PSA Excellence
Awards will open in June this year.
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