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With support from the pharmacy chain she
worked for, consultation corners and later
consultation rooms were introduced to
allow pharmacists and patients to discuss
medications with privacy.
'The consultation room allowed patients
to talk privately with their "personal
pharmacist" just as they could talk with their
personal banker at a bank.
'The pharmacist talks to the patient about
weight, BMI, any medicines, vitamins they
are taking that the doctor does not know
about, adherence information, and so on.
'At the end the pharmacist writes to the
patient's Doctor to provide an overview of
the patient's condition.'
Ms Mestrovic said that some doctors
were not interested in collaborating but
'We give the patient the letter to pass on to
the doctor,' she said.
Progress with the Perceptum program is
measured against the Global Pharmacy
'When starting to change things people
often say it cannot be done, but with small
steps it can be done,' she said.
• 2,773 registered pharmacists
• population 4.29 million
• private ownership of community
pharmacies has grown in the past 20 years.
An interdisciplinary future
The future of pharmacy is inevitably
interdisciplinary according to the President
of the International Pharmaceutical
Federation (FIP), Dr Michel Buchmann.
In his opening address to the 73rd
international congress of FIP in Dublin,
Ireland, last month he told the 3,000
delegates, including a record 84 Australians,
that the development of more effective
medicines will only produce the desired
health outcomes for patients if supported
by competent practitioners.
'Likewise, the knowledge from working
with patients in daily pharmacy practice
is critical in informing and improving the
pharmaceutical sciences to meet the needs
of society,' he said.
Delegates from 107 countries attended the
Congress. The Congress was opened by
Dr James Reilly, the Irish minister for Health.
Dr Reilly said that there was growing
complexity of patients and health-care
systems, with increased life expectancy and
better health technologies.
There was also a heavier disease burden,
particularly of non-communicable diseases.
Dr Reilly stated that these developments
A Croatian conversation
Croatian pharmacy is moving toward
conversation centred pharmacy with the
introduction of a 'perceptum' system.
University of Zagreb
delegates to the 73rd
annual FIP congress
in Dublin that after
attending previous FIP congresses and
hearing what other countries were doing
about collaborating with GPs to maximise
outcomes for patients, she was inspired to
do the same in Croatia.
The International Pharmaceutical Federation
(FIP) held its annual congress in Dublin, Ireland,
last month under the theme of Towards a
Future Vision for Complex Patients. Australian
Pharmacist's Managing Editor, Andrew Daniels,
attended the congress, and filed these reports
Learning from each other
PSA CEO Liesel Wett attended FIP and
was a member of a panel during a
special session on the responsible use
of medicines and how conclusions of
the FIP Centennial can aid in policy
development at national level.
Moderated by General Secretary
and CEO of FIP, Mr Luc Besançon, the
session aimed to find ways that the
member organisations of FIP could work
together to advance the outcomes of
'One thing that emerged is that most
of us, that is pharmacy professional
organisations across the world, are
doing very similar things,' Ms Wett said.
'No matter what name we put on
them, services like home medicines
reviews, immunisation and so on are
being delivered and the issue is how
we educate our members in this service
delivery for the good of the profession
and for the good of our patients
'What FIP wants to know is what
it, as the international pharmacy
organisation, can do to support all the
member organisations in this area.
'Clearly there is an important
co-ordinating role for FIP and this will
help strengthen pharmacy world-wide.'
Ms Wett said counties like Australia and
Britain were being look to for leadership
because of their proactive approach to
the delivery of services and their early
adoption of new models of pharmacy.
'It became apparent that some of
FIP's focus now is what we have been
talking about for some time and this
was recognised in people like myself
being invited on to the panel discussion,'
'And in the FIP world, having the
organisation's General Secretary and
CEO of FIP, Mr Luc Besançon, moderate
that session was a very clear sign to
all delegates that FIP places great
importance on what we are saying and
what we are doing.'
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