Home' Australian Pharmacist : Australian Pharmacist August 2013 Contents Australian Pharmacist August 2013 I © Pharmaceutical Society of Australia Ltd.
1. A suggested leadership guideline of
the SLT is that leaders should:
a) exercise caution in treating some
followers better than others.
b) use transformational leadership in all
c) utilise SLT at all situations and you’d
expect a perfect outcome each time.
d) disregard personal style and focus
instead on the rewards sought by
e) exercise flexibility in adjusting styles
over time as followers develop and
2. Which of the following BEST
a) ‘I would promote procedures to help
everyone to operate smoothly.’
b) ‘Make sure we follow the rules here
and just make sure jobs are done.’
c) ‘Let’s keep under the budget, make the
sales and get the KPIs.’
d) ‘So, let’s see what we did in the past,
follow the rules and guidelines, and
we’ll be ok.’
e) ‘I’d promote a sense of mission and
3. Leaders need to focus more on
developing long term relationships
with followers in order to establish
trust, respect and transparency. In
a workplace where there is lack of
motivation, emotional engagement
and drive, which of the following
suggestions create authenticity,
purpose, motivation and creativity
within the workplace?
a) Engage in disciplined debates during
discussion times and only use intimate
exchanges during lunch breaks.
b) Focus on long and time consuming
discussions during staff meetings and
reserve casual intimate exchanges
during lunch breaks.
c) Promote short, sharp bursts of creative
dialogue where topics and agenda
are generally loose, be prepared to
engage in challenging dilemmas.
d) Focus on working within yourself and
only rely on your team mates when
e) Dialogues high in emotional
engagement should be used
cautiously to avoid any emotional
4. Your Sunday locum pharmacist
Tom phoned in sick at the very
last minute and is unable to work.
Fortunately, Tom has referred Sam
to you. After a quick chat with
Tom over the phone, you have
agreed to let Sam take on Tom’s
one-off Sunday shift. Sam, a young
fresh graduate, sounded a little
tentative and concerned as soon
as he realised Sundays can be very
busy and that only ‘minimum staff ’
are on at most times. Fortunately
your very experienced and capable
senior assistant is available to work
alongside Sam on that Sunday.
Accordingly, your choice of the most
appropriate SLT style of leadership
for both Sam and senior assistant is:
a) Sam – M1 ; senior assistant – M4.
b) Sam – S2 ; senior assistant – S4.
c) Senior assistant – M4 ; Sam – M3.
d) Senior assistant – S4 ; Sam – S1.
e) Senior assistant – S3 ; Sam – S2.
relationship they have with you. Relationship
development starts from powerful
conversations that enable a deeper and
meaningful exploration of oneself. Gratton
and Goshal term such conversations and
engagement –‘Creative Dialogue’.
9 Based on
research over five years in organisations
around the world, Gratton and Goshal have
created a dialogue matrix.
Creative Dialogue occurs when there is high
level of analytical rationality and emotional
authenticity. It is this kind of conversation
and exchange that produces inspiration,
sense making and develops trusts, creativity
and authenticity. Whenever there is Creative
Dialogue the topics and agenda are generally
loose and relatively unformed, giving people
the required space and energy to combine
rationality and emotional engagement.
Hindering factors include indifference and
cynicism – both destroy the developmental
opportunity in creating such exchanges.
PSA’s ignite program meets an ongoing
need of early career pharmacist (ECP)
members regarding leadership and career
development. The ‘ignite’ program aims to
develop high performing ECPs into future
leaders who drive strategy, change and
innovation. ‘ignite’ offers participants a
unique leadership development experience,
combining interactive workshops,
experiential learning, distance learning,
inspirational speakers, personal mentoring,
networking opportunities and a practical
workplace project to develop participants as
a future leaders.
For more information visit: www.psa.org.
au/education/leadership-program or email:
• Leadership and management are separate
entities working synergistically in a
contemporary leadership environment.
Embrace and understand both roles in the
contemporary leadership context.
• There is no one best leadership style
to adopt; the important focus must be
on which leadership style to adopt. SLT
theory was introduced for its simplistic
and practical approach in how to lead in
• Effective and successful leadership is
seeded in the capacity and earnestness
to grow in self development.
‘Creative Dialogue’ illustrates the
importance of developing a culture of
sincerity and authenticity in order for both
the leaders and followers to grow and
perform. Regular feedback is encouraged
through a systematic 360 degree feedback,
which promotes both self awareness
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Amherst: HRD Press, 2004.
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