Home' Australian Pharmacist : November 2011 Contents Vol.30–November#11,2011
Submit your answers online at www.psa.org.au and receive automatic feedback
• didn’t assess the credibility of the
information being presented; and
• didn’t follow-up with staff about
how you wished the knowledge and
skills gained to be implemented in
You recognise this is an area the
business needs to focus on, however
you don’t feel you (or any of your
staff) have the necessary expertise
in training. Given the size of the
pharmacy, you decide that it might
be useful to have that expertise
within the pharmacy, and you start
considering how that might be
You discuss these concerns with your
business partner, and decide to enrol
in a unit from the Certificate IV in
Training and Assessment, specifically
Plan, organise and facilitate learning in
the workplace, delivered via live online
classroom with one-on-one distance
mentoring by PSA.
You print copies of the template
Training Plan (T15A from your QCPP
Requirements Manual), and attach
one to each staff member’s position
description. You sit down with your
business partner and, in the context
of thinking about your business
goals for the next three years,
consider the appropriateness of the
staffing structure, current position
descriptions, and the knowledge
and skills of the staff holding these
positions in your pharmacy. The
outcomes of your discussion can
then assist with developing training
plans with each staff member for the
1. Undertaking performance
reviews for your staff provides
you with an opportunity to
undertake a training needs
assessment at what level?
2. Potential benefits of
conducting training in the
workplace include all of the
a) the employee remains productive
in the workplace.
b) a real, rather than simulated, work
environment is used.
c) learners can model their actions
and behaviour on those of more
d) there is no requirement for other
staff to commit time to the
trainee’s learning and development.
3. It would be appropriate for an
external provider to support
your training approach in all of
the following ways EXCEPT:
a) identifying the strategic priorities
for your business.
b) supplying credible, evidence-based
c) delivering educational events in an
environment outside the pharmacy.
d) providing in-pharmacy support.
A score of 3 out of 4 attracts 0.75 CPD credits.
e) recognising learning through formal
assessment and the issuing of
4. In evaluating a training
program, you consider the
performance of the learner
in the workplace. In doing
this, which aspect of the
evaluation framework have
upcoming year; the documentation
will help keep you all on track.
1. Eaglen A, et al. Modelling the benefits of training to
business performance in leisure retailing. Strat Change.
2. Pharmacy Board of Australia. Pharmacy Continuing
Professional Development Registration Standard
[online]. 2010 [accessed 5 Sep 2011]. At: www.
3. Pharmacy Guild of Australia. Training and QCPP
[online]. [Accessed 5 Sep 2011]. At: www.qcpp.com/
4. American Management Association. Fundamentals of
human resources management. Chapter 9: Training and
5. Hill D, Hill T, Peritz L. Vocational training and
assessment. Sydney: McGraw-Hill; 2011.
6. Kirkpatrick D. Techniques for evaluating training
programs. In: Siniscalchi J, et al. Using importance–
performance analysis to evaluate training. Performance
Improvement. 2008; 47(10):30–5.
supporting pharmacy practice
Education for pharmacists and
Counter Connection – A monthly
distance education module for
Facts Behind the Fact Cards – Monthly
detailed clinical and practice education
for pharmacists. CPD points are available.
Self Care Your professional edge
Health information for your customers
Fact Cards – Fact Cards provide
independent, concise and factual
information for the pharmacy team
Health campaigns – Comprehensive
health promotion pharmacy
packages designed to educate and
raise public awareness.
Promotion tools for your pharmacy
John Bell’s Health Column – Self Care
Adviser, John Bell, writes an informative
weekly column that can be personalised
to member pharmacies and used in
local media such as newspapers and
Pharmacy’s leading health information and education program Join now at www.psa.org.au/selfcare or call 1300 369 772
Links Archive December 2011 October 2011 Navigation Previous Page Next Page