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CONTINUING PROFESSIONAL DEVELOPMENT
SUPPORTING PHARMACY PRACTICE
1. Which of the following statements is
a) Delegation is an excellent opportunity
for growth and development.
b) Delegation supports a hierarchical
c) Effective teams operate within a
framework where adequate resources
d) Within a team, ‘shapers’ are naturally
2. Which of the following activities
should a manager focus on when
building an effective team?
a) Role definition, resource allocation and
b) Transactional or strict task only based
c) Culture and goal setting.
d) a) and c).
3. Which of the following statements is
a) Team members should learn on the job.
b) Matching staff skills and personality with
roles can increase team effectiveness.
c) A training needs analysis needs to be
d) Managers should do all management
tasks to maintain business privacy.
4. From the following statements,
choose the ONE that BEST describes
a) Involves an element of aggression.
b) Builds staff confidence in handling
c) Creates an empowered team within a
d) Allows a team member to increase
knowledge and power.
Eamon now has a clear vision of
roles in the dispensary, retail space
and medication management area.
He understands that time and effort
is involved, however he can see a
more effective pharmacy operation
can be developed through these
Eamon needs to monitor progress
unobtrusively and intervene only when
Allowing team members
to fulfil a role and/or a complete task
the way they feel comfortable, and all
team members including Eamon being
open to others ideas, and trusting
others abilities, will facilitate successful
Developing your team
As pharmacists we work in health
delivery teams that include both
our internal work teams as well as
the focus of increased attention based
on a growing realisation of their
importance in promoting high-quality
care, prevention of medical errors,
higher patient satisfaction, increased
staff innovation, less stress and
also evidence that effective teams
can result in increased quality, cost
efficiency, productivity, service
levels, cross-functional coordination,
innovation and learning.
Understanding the importance of
and knowing how to facilitate team
effectiveness is critical in our modern
day workplace. Clarifying team culture,
composition and roles with the team
are important. Designing work and
work roles, and allocating workload
efficiently and effectively through
delegation, are key skills to develop to
ensure organisational success.
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There is also evidence
that effective teams
can result in increased
quality, cost efficiency,
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