Home' Australian Pharmacist : Australian Pharmacist July 2016 Contents Australian Pharmacist July 2016 I ©Pharmaceutical Society of Australia Ltd.
CONTINUING PROFESSIONAL DEVELOPMENT
3. Personal impact – you need to
consider what the impact will be on
each member of the team. What do
you want them to do? How will it
affect workflow and their general day
to day duties? Support the team and
engage them in all stages of planning.
4. Develop capability – this step is about
working with all your team members
to develop systems, processes and
tools. The following questions should
How will this service work?
What training and coaching do I
need to provide to my team?
How much time do I need to factor
in for this service?
Do I need more pharmacist staff to
help cover the clinics?
What consultation space / room do
What equipment will I require?
It is important in this step to identify
each team member’s strength and
work with this to develop their
capabilities. For example, if you have
a pharmacist who is a great writer
and is willing to write the process and
procedures documents, encourage
them to do this.
5. Identify quick wins – consider what
constitutes success. A quick win may
be a week of no charges for the first
week of consultations. This can attract
customers into your store for the
initial consultation. Make sure you
celebrate success with the team –
for example, with a team dinner at the
end of the first month.
KEY LEARNING POINTS
• Diabetes is a growing health concern.
To ensure that a diabetes service is
suitable for and will be successful
in your pharmacy, you need to plan
• Consider the challenges you may
face and focus on implementing and
driving change in your pharmacy.
• By successfully implementing such a
service you will be helping to improve
health outcomes in your local
1. Diabetes Australia. Diabetes in Australia. 2016. At: www.
2. Shaw J, Tanamas S (eds). Diabetes: the silent pandemic
and its impact on Australia. 2012. Baker IDI and Diabetes
Institute At: https://static.diabetesaustralia.com.au/s/
3. Manski-Nankervis JA, Furler J, Audehm R, et al. Potentially
preventable hospitalisations: are they a useful marker
of access to and experience of care in general practice
among people with type 2 diabetes? Aust J Prim Health
4. AIHW 2013. Australian hospital statistics 2011–12. Health
services series no. 50. Cat. no. HSE 134. Canberra: AIHW. At:
5. Better Health Channel. Body mass index (BMI) [revised
Aug 2014]. At: www.betterhealth.vic.gov.au/health/
6. Heart foundation. Your heart. 2016. At: http://
7. Waist circumference. Australian Bureau of Statics. Profiles
of health, Australia, 2011–13. At: www.abs.gov.au/
8. Healthdirect Australia. Body Mass Index (BMI) and waist
circumference [revised Jan 2014]. At: www.healthdirect.gov.
9. Kotter International. The 8-step process for leading change.
2016. At: www.kotterinternational.com/the-8 -step-process-
1. What are two simple tests you can
use in the pharmacy to identify
customers who might benefit from a
a) Body mass index and weight.
b) Weight and blood pressure.
c) Body mass index and waist
d) Cholesterol and waist circumference.
2. Implementing a service correctly
will lead to gains for various
stakeholders. What is the pharmacy
business likely to gain?
a) An increase in the cost of staff to
manage the service.
b) An increase in customer loyalty.
c) A reduction in the number of
prescriptions for diabetes medicines.
d) A reduced need to communicate with
GPs about their patients with diabetes.
3. What factor needs to be considered
when assessing the potential
viability of a diabetes service in a
a) Customer demographics.
b) Available staff.
c) Pharmacy footprint.
d) All of the above.
4. In the five steps needed to achieve
success when leading change, what
does the ‘develop capability’ step
a) Working with all your team members to
develop systems, processes and tools.
b) Working with another pharmacist only
to develop systems and processes.
c) Asking customers what they would like
from the service.
d) Communicating why a diabetes service
SUPPORTING PHARMACY PRACTICE
Links Archive Australian Pharmacist June 2016 Australian Pharmacist August 2016 Navigation Previous Page Next Page