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Support and training
All four companies provide staff
training and all provide technical and
If there is a machine breakdown or
power failure, all companies said that
there is easy access to the medicines
stored in their machines.
Points of difference
When asked what set them apart
from their competition each company
answered as follows.
Mr Allen said: ‘We have a solution for
the highest percentage of your stock,
and we automate more of the processes
that you have to do around that stock.
We offer a superior level, and the most
tailored automation options. Maximise
this automation with our specialist
software engineers, so we can guarantee
that the machine will work with your
dispense and POS software. We are
also able to develop enhancements to
increase the benefits to our customers.
There are over 5,000 Rowa installations
globally, making us a market leader for
Mr Jackman said that Gollmann has
the smallest footprint due to the
unique compactor system, unlimited
colours, glass front, European pricing,
manufacturer backed support, reliability,
easy access to medicines during
blackout and direct dealing with the
manufacturer. He said that in Victoria,
Gollmann systems had S8 approval.
Mr Boys said that the RoboPharma
solution was superior in is product
storage and stock control system.
It held a greater number of products per
metre square, was easily understood
and it was easy to locate products.
‘ The system has comprehensive
batch and expiry date functionality
and has greater flexibility in allowing
this information to be captured in an
automated loading process. It has a
superior automated stock counting
function that is faster and more efficient
than any other robotic solution in the
Mr Koot said that Willach’s team
offered extensive pharmacy industry
specific experience and local market
understanding and delivered superior
customer experience and outcome.
‘Our team provides a complete solution.
We also assist with change management
processes and the implementation of
new dispensary operations into the
business. We pride ourselves on going
that extra mile to deliver an unrivalled
level of customer service. Our local,
Melbourne-based warehouse has stock
and parts on hand and we also have a
fully equipped ‘dispensary’ showroom
training facility,’ Mr Koot said.
Pharmacies considering a move to
automation have a wide range of
options. However, in the end it is up to
the pharmacy to maximise the benefits
of automation by changing dispensary
operations to take full advantage of the
automated operations and the staff time
it frees up for other activity.
Dr Roberts summed up well. She said:
‘Consideration of the cost-benefit of
making such an investment is a matter
for individual pharmacies to determine,
but there is certainly evidence from
PSA’s Health Destination trial and other
sources that having a pharmacist more
available to engage with consumers in
the front of shop can have a positive
impact on health-related sales, customer
loyalty and overall profitability’.
“However, in the end it is up to the pharmacy
to maximise the benefits of automation by
changing dispensary operations to take full
advantage of the automated operations...”
Gollmann International Pty Ltd. ∙ ACN: 165 776 956 ∙ Unit 6 ∙ 5-7 Shaban St ∙ Albion Park Rail ∙ N.S.W. 2527 Australia
Phone: +61 (0)477 000 899 ∙ Fax: +61 (2)425 655 53 ∙ email@example.com ∙ www.gollmann.com.au
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